The latest updates and improvements to Real ID across Shopify, WooCommerce, BigCommerce, and our dashboard.
Fixed an issue where SVG logos were not rendering correctly in the brand settings preview and merchant dashboards. Logos now display properly across all admin interfaces for Shopify, WooCommerce, and BigCommerce, with correct sizing for both SVG and raster image formats.
Upgraded the selfie proofing engine to a next-generation A.I. model with improved accuracy for matching selfies to ID photos. This upgrade also includes a fix for edge cases in document text extraction where certain character patterns could cause parsing errors.
The Checks API now supports attaching additional documents to ID verification checks. Merchants using the API can include supplementary documents like proof of address alongside the primary ID document, enabling more comprehensive verification workflows for regulated industries.
Learn moreFixed parsing issues specific to Michigan driver's licenses when scanning barcodes at point of sale. Multiple format versions of Michigan IDs are now handled correctly, improving scan accuracy for Michigan customers.
Resolved several issues affecting pre-checkout ID verification flows: eliminated duplicate check creation when multiple requests processed the same order, fixed customer matching for logged-in shoppers, corrected email case-sensitivity handling, and reduced redundant API calls from the checkout extension. These fixes improve reliability and performance for stores using pre-checkout verification.
Removed the blur overlay from ID check photos in sandbox/test mode across all admin interfaces. Merchants can now clearly view submitted test photos when evaluating their verification setup, making it easier to test and refine ID verification workflows before going live.
Restructured the checkout flow documentation with a new standalone 'During Checkout' page for Shopify Checkout Extensibility blocks, updated the 'After Checkout' guide to lead with the modern app block approach, and extracted all ID verification triggers into a dedicated documentation section with individual pages for each trigger type. The new triggers section includes platform support matrices across Shopify, WooCommerce, and BigCommerce, making it easier to find the right trigger configuration for your store.
Learn moreFixed an issue where automatic ID verification reminders for Shopify draft orders would fail with server errors. Draft orders were incorrectly storing an incompatible order identifier, causing downstream reminder and tagging operations to fail. Reminders for draft order ID checks now send reliably.
Fixed an issue where ID photos uploaded in WebP format could fail during document processing. Uploaded images are now automatically normalized to JPEG format before processing, ensuring compatibility with all downstream verification services regardless of the original image format from the customer's device.
Sandbox mode ID checks now route customer notifications to the merchant's contact email instead of the actual customer. Emails are prefixed with '[TEST]' in the subject line for easy identification, and SMS notifications are skipped entirely during testing. This lets merchants preview the full notification experience without accidentally contacting real customers while testing their ID verification setup.
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