The latest updates and improvements to Real ID across Shopify, WooCommerce, BigCommerce, and our dashboard.
Real ID now sends every webhook and order status update from a single, dedicated IP address: 100.51.45.70. If your store or endpoint sits behind a firewall or security plugin — common on managed WordPress hosts — you can allowlist this one address so verification updates always reach you, and blocked order or customer syncs become a thing of the past.
Learn moreBack-of-ID capture is now a three-way choice in your ID check settings instead of a single on/off toggle. Choose Automatic to capture the back only when the document type needs it (like German identification cards), Always to require it on every verification, or Never to skip it entirely. Existing stores are moved over automatically — anyone who had back-of-ID capture switched on stays on Always, and everyone else defaults to Automatic. Available across Shopify, WooCommerce, and BigCommerce.
Learn moreA new plan tier for stores that want rule-based ID verification on autopilot. Automate includes everything in Essential plus the advanced rules builder, advanced triggers (order risk, order value, credit card payments), Shopify Flow, REST API & webhooks, white-label domain, and 2-year ID storage — at $249.99/month with unlimited checks and $1.49 per A.I. powered check. Available now from the plan selection in the Real ID app or compare plans on our pricing page.
Learn moreThe advanced rule builder is now generally available and works across all verification flows — including after checkout, where every condition type is supported: payment method, delivery method, order source, and Shopify's order risk analysis. Combine conditions with AND/OR logic to verify exactly the orders you need, like restricted products shipping to specific states. Available on the Automate and Protect plans.
Learn moreAbandoned checkouts no longer clutter your list of ID checks. When a shopper triggers pre-checkout verification but leaves without ever starting it, that empty check is now hidden from your home page — while any check the shopper actually began, or one tied to an order, still appears. Your dashboard stays focused on the verifications that matter.
The JavaScript SDK now exposes a RealID.createCheck() function so developers can create ID verification checks programmatically and receive a hosted verification URL to redirect customers to. Ideal for custom storefronts and headless integrations that need full control over when and how verification is triggered.
Fixed an issue where a check could be incorrectly flagged as underage when the date of birth could not be read from the ID. Checks missing a readable birth date are now sent for review instead of being marked underage.
Added a built-in way to test your webhook configuration directly from the WooCommerce plugin settings. Send a sample event to your endpoint and confirm your integration is receiving Real ID notifications correctly before going live.
The API now returns the values extracted from custom documents in the check response. Fields captured from supplementary documents you've configured are surfaced alongside the standard ID data, making it easier to use that information in your own systems.
Merchants are now notified as they approach and reach their monthly ID check limit, so there are no surprises when verification volume runs high. Warnings appear in-app and by email with a clear path to raise the limit.