Changelog

Introducing automatic customer and order tagging for successful POS ID scans. When customers have their ID scanned at point-of-sale using the POS extension, orders and customers are now automatically tagged with "ID scanned (POS)" and a corresponding metafield is set. This enables merchants to easily identify orders where ID verification was performed in-store, helping with compliance tracking and order management workflows.

We've added a new integration with Helium Customer Fields. This allows you to collect additional customer information during the ID verification process.

We've added a new Shopify flow trigger that is fired when an order requires ID verification. This is useful to automate order cancellation or other actions when an order requires ID verification and the customer fails to participate or verify their ID in the allotted time.

We've added support for multiple stores in the Real ID dashboard. This is useful if you have multiple stores and want to switch between them to manage your ID verification workflows.

Now you can define custom roles that should require ID verification. This is useful if you want to verify different types of customers or orders or have a custom workflow for new customers that requires verification before they can view pricing and place orders..

We've released a major improvement to our vision A.I. systems to better detect the use of online duplicates, or example IDs as well as detect photos of photos. This update is being rolled out incrementally to brands.

We've added a new hook to the WooCommerce Real ID plugin. You can now trigger a custom action when the ID verification status of your customers or orders changes. This is useful if you want to trigger a custom action when the ID verification status changes. This can be used to extend the functionality of the Real ID plugin without using webhooks.

Filters have been improved to make it easier to find what you are looking for. We've improved the filters system for both the Shopify and WooCommerce platforms. Select multiple ID check statuses to filter by at time. We've also improved consistency in the behavior when selecting multiple filters.

Fixed product variant category detection for ID required category rules. Product variants now properly inherit their parent product's categories when checking if ID verification is required based on category settings. This ensures consistent ID verification triggering for both simple products and product variations.

POS ID barcode scanning for U.S. drivers licenses is now generally available! Scan PDF417 barcodes directly from your Shopify POS device to verify customer age and ID validity in real-time. This feature enables instant ID verification at point-of-sale with automatic age checking and document expiration validation. Successful scans automatically tag customers and orders for streamlined compliance tracking.

Fixed multiple critical issues in the WooCommerce plugin: corrected email sender signature verification API routes that were causing DNS verification failures, resolved React app crashes when navigating between Settings tabs after license activation, and added automatic recovery for corrupted cache data. These fixes ensure stable plugin operation and smooth admin interface navigation.

Improved user experience for failed barcode scans in the Shopify POS ID scanner. When a barcode scan fails due to incomplete or cut-off data, users now see a clear 'Close' button instead of a non-functional 'Try Again' button. Added explanatory text about Shopify's POS scanner limitations and provided guidance to close and reopen the scanner for retry attempts.

Expanded live chat support to more subscription plans and improved the support experience with richer context. Live chat is now available for Pro, Business, Automate, Enterprise, Protect, and Essential plans. Support agents now receive comprehensive context including staff member details, current page, subscription information, and platform identification to provide faster, more targeted assistance.